The issue affecting the viewing of manual evidence has been resolved, and the root cause has been corrected. This incident impacted a small subset of customers and involves evidence uploaded since December 23rd. We are currently contacting affected customers directly via their Customer Success Managers with specific details and next steps.
Posted Jan 07, 2026 - 03:15 UTC
Identified
Our team has identified the root cause of the issue. The root cause pertained to a new manual evidence upload flow rather than naming conventions, and our team is now actively working to correct and remedy the impact of this updated flow. We will update again shortly.
Posted Jan 06, 2026 - 21:49 UTC
Update
Our team is continuing to investigate this issue. The problem appears related to the naming conventions for specific manual evidences that are stored in the relevant evidence bucket. Our team is working to understand whether recent changes to the manual evidence upload flow have caused a mismatch loading these specific evidences. We will continue to update as the team learns more.
Posted Jan 06, 2026 - 21:24 UTC
Investigating
We are experiencing intermittent reports of customers unable to access manually updated evidences. Our team is actively investigating the root cause of this issue and we will continue to provide updates as we learn more. Automated evidences are not impacted.
Posted Jan 06, 2026 - 18:32 UTC
This incident affected: Platform (Platform UI) and Services (Evidence).